Frequently asked questions
CAN YOU DELIVER TO MY AREA?
Yes, we can deliver to anywhere in and around Greater Manchester. Please note there is a minimum order of £250 to qualify for free local delivery. Anywhere outside Greater Manchester will be through a courier.
ARE MY DETAILS SECURE?
WHAT PAYMENT METHOD DO YOU ACCEPT?
WHERE IS MY VAT INVOICE?
DO YOU PRODUCE PRINTED MAILBAGS?
Yes, we can produce printed mailbags. Please visit our Bespoke Mailbag page for more information.
CAN I RETURN/EXCHANGE MY ORDER?
CAN I COLLECT MY ORDER?
Yes. We welcome all clients to collect their order from our showroom in Manchester. We open from Monday - Friday 9:30 - 18:00, Sunday 10:00 - 15:00.
HAT IS THE THICKNESS OF YOUR MAILBAG?
Our mailbags range from 50-60 microns thickness. Please note there maybe a -3%/+3% tolerance.
HOW LONG DOES DELIVERY/SHIPPING TAKE? / WHAT IS THE CUT OFF TIME FOR DELIVERY?
With orders received and paid for before 12pm, it will be dispatched the same day. Any orders after 12pm will be dispatched next day and will normally arrive within 1 - 2 working days. For more information regarding shipping, please visit: https://sr-mailing-3.myshopify.com/pages/shipping-guide?nopreview
DO YOU HAVE A PRODUCT BROCHURE?
Yes, we have a digital product brochure where you can view here: http://online.flipbuilder.com/ckao/oycl/